(2)
ITEM 7
YOUR ESTIMATED INITIAL INVESTMENT
Ka''anapali Cart or Event Concession
Trailer Operating Unit Operating
(Note
I)
|
4.�������
"Column
1 >v;.....j; Type of Expenditure� v ■
|
Column 2 ^Amount ;
|
Column-3 w
Method of''
*;PaymcnUHV
|
�V���� Column 4 v �\�� f *-*When Due
|
Column 5 loWhom,
''i��� f.-z. .-fen* -�.iiAy.
Payment is.to be *��� "Maden^
|
|
|
Initial Franchise Fee and
Training Fee (Note 2)
|
$36.500 - $59,500
|
Lump Sum
|
When you sign
the Franchise Agreement
|
Us
|
|
|
Hawaiian Vendor
Tour Fee (Note 3)
|
$0 - $3,500
|
Lump Sum
|
When you sign the Franchise
Agreement (the Hawaiian vendor tour program and the Hawaiian Vendor Tour Fee
are optional)
|
Us
|
|
|
Travel and
Living Expenses Incurred by You During the Mainland Training Program and
Optional Hawaiian Vendor Tour Program (Note 4)
|
$300-$3,550
|
As incurred
|
As Incurred
|
Third Parties
|
|
|
Concession License Fee (Note 5)
|
(Note 5)
|
(Note 5)
|
(Note 5)
|
Third Parties
|
|
|
Ka''anapali Cart/Event Concession Trailer (Note 6)
|
$24,064-$95,625
|
Lump Sum
|
When purchased
|
Our Affiliate
|
|
|
Coffee Equipment (Note 9)
|
$3,600-$12,000
|
Lump Sum
|
When purchased
|
Our Affiliate
|
|
|
Optional Equipment (Note 10)
|
$0-$23,530
|
Lump Sum
|
When Ordered
|
Supplier/Our Affiliate; Approved Third Parties
|
|
|
Opening Inventory (Note 12)
|
$3,000-$9,000
|
As Incurred
|
As Incurred
|
Supplier
|
|
|
POS System, Credit Card
Processing and Back Office Computer Equipment (Optional) (Note 14)
|
$0-$16,000
|
Lump Sum
|
Prior to
Making Your First Sale
|
Third Parties
|
|
|
Miscellaneous Opening Costs
(Note 15)
|
$1,750-$5,000
|
As Incurred
|
As Incurred
|
Third Parties
|
|
|
Additional
Funds - 3 Months (Note 16)
|
$0-$13,500
|
As Incurred
|
As Incurred
|
Third Parties
|
|
|
TOTAL:
(Notes 17 and 18)
|
$69,214 -$241,205
|
|
|
|
|
|
Column 1 s ...Type of Expenditure
|
Column 2 "* 1 Amount
|
Column 3
Method ofu "''Payment
|
Column
4 , 4������ When Due
1����� ,��� ^���� vi���������������� 1 4
|
Column15
To
Whom '' -Payment is to be
''..Made:.-''
|
|
Additional Investment if the
Ka''anapali Cart or Event Concession Trailer Operating Unit Is Operated From a
Permanent Site
|
|
Real Estate Lease (Note 5)
|
$1,200-$30,000
|
As Agreed
|
As Agreed
|
Third Parties
|
|
Commercial
Broker''s Fee (Note 8)
|
$0-$15,000
|
Lump Sum
|
As Agreed
|
Commercial Broker
|
|
POS System, Credit Card
Processing and Back Office Computer Equipment (Mandatory) (Note 14)
|
$8,000-$16,000
|
Lump Sum
|
Prior to Making Your First Sale
|
Third Parties
|
|
ADJUSTED TOTAL:
(Notes 17 and 18)
|
$78,414 -$286,205
|
|
|
|
|
Fixed Kiosk or Stand-Alone Operating Unit (Note 1)
|
|
Column 1������ ^ 1
|
Column 2
|
Column 3^
|
Column 4
r it
|
Column 5
|
|
Type of Expenditure
|
s Amount,
|
.Method
of Payment
|
Vty� When Due
|
To Whom Payment is to be Made
|
|
Initial Franchise Fee and
Training Fee (Note 2)
|
$27,500 - $59,500
|
Lump Sum
|
When you sign
ihe Franchise Agreement
|
Us
|
|
Hawaiian Vendor Tour Fee
(Note 3)
|
$0 - $3,500
|
Lump Sum
|
When you sign the Franchise
Agreement (the Hawaiian vendor tour program and the Hawaiian Vendor Tour Fee
are optional)
|
Us
|
|
Travel
and Living Expenses Incurred by You During the Mainland Training Program and
optional Hawaiian Vendor Tour Program (Note 4)
|
$300 - $3,550
|
As incurred
|
At Training
|
Third Parties
|
|
Real Estate Lease (Note 5)
|
$1,200-$30,000
|
As Agreed
|
As Agreed
|
Third Parties
|
|
Fixed Kiosk (Note 6)
|
$0-$129,938
|
As Agreed
|
As Agreed
|
Supplier
|
|
Equipment/D�cor (Notes 6 and 9)
|
$31,247-$60,413
|
Lump Sum
|
When purchased
|
Supplier/Our
Affiliate
|
|
Construction (Note 7)
|
$10,000-$100,000
|
Lump Sum
|
When purchased
|
Supplier
|
|
Commercial
Broker''s Fee (Note 8)
|
$0-$15,000
|
Lump Sum
|
As Agreed
|
Commercial Broker
|
|
Optional Equipment (Note 10)
|
$0-$14,530
|
Lump Sum
|
When Ordered
|
Supplier/Our Affiliate;
Approved Third Parties
|
|
TurnKey Assistance Fee (Note
11)
|
$17,500-$21,500
|
Lump Sum
|
Upon signing an Operating Unit Rider to open a Fixed
Kiosk or Stand-Alone Operating Unit
|
Our Affiliate
|
|
Opening Inventory (Note 12)
|
$4,000-$14,000
|
As Incurred
|
As Incurred
|
Supplier
|
|
Signage (Note 13)
|
$3,500 - $20,000
|
As Incurred
|
As Incurred
|
Supplier
|
|
POS System, Credit Card Processing and Back Office
Computer Equipment (Note 14)
|
$8,000-$16,000
|
Lump Sum
|
Prior to Making Your First Sale
|
Third Parties
|
|
y� Column Ii ^ ��* Type of Expenditure
|
g^Cjolumn 2 -,
|
■i
Column 3>i
rffi *�*
^Method of:^
_ -ir ^
Payment
|
1 Column 4 *���� ^ When Due
J,��� * Vv������������������
" tfl
|
C Column 5
<
*,T� Whom ^Payment is to be ^ Made ^
|
|
|
Miscellaneous Opening Costs
(Note 15)
|
$3,000 - $8,000
|
As Incurred
|
As Incurred
|
Third Parties
|
|
|
Additional Funds - 3 Months
(Note 16)
|
$0 - $40,000
|
As Incurred
|
As Incurred
|
Third Parties
|
|
|
TOTAL:
(Notes 17 and 18)
|
$106,247
-$535,931
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Drive-Thru or In-Line Operating
Unit (Note 1)
|
Column 1 Type of Expenditure
|
T�� Column 2
Amount V
|
^Column 3
^ ^
jtMethod of, 5>-.''P;ayment";v
|
~*����
Column 4
i" (
W
hen Due
|
M>Column 5
To Whom ^Payment is to be ■��� * Made ''
|
|
Initial Franchise Fee and
Training Fee (Note 2)
|
$27,500 - $59,500
|
Lump Sum
|
When you sign
the Franchise Agreement
|
Us
|
|
Hawaiian Vendor Tour Fee
(Note 3)
|
$0 - $3,500
|
Lump Sum
|
When you sign the Franchise
Agreement (the Hawaiian vendor tour program and the Hawaiian Vendor Tour Fee
are optional)
|
Us
|
|
Travel and Living Expenses
Incurred by You During the Mainland Training Program and optional Hawaiian
Vendor Tour Program (Note 4)
|
$300-$3,550
|
As incurred
|
At Training
|
Third Parties
|
|
Real Estate Lease (Note 5)
|
$1,200-$30,000
|
As Agreed
|
As Agreed
|
Third Parties
|
|
Construction (Note 7)
|
$40,000 - $350,000
|
Lump Sum
|
When purchased
|
Supplier
|
|
Commercial Broker''s Fee (Note
8)
|
$0-$15,000
|
Lump Sum
|
As Agreed
|
Commercial
Broker
|
|
Equipment/Decor (Note 9)
|
$25,000-$105,000
|
Lump Sum
|
When purchased
|
Supplier/Our
Affiliate
|
|
Optional Equipment (Note 10)
|
$0-$14,530
|
Lump Sum
|
When Ordered
|
Supplier/Our Affiliate;
Approved Third Parties
|
|
TurnKey Assistance Fee (Note 11)
|
$17,500-$21,500
|
Lump Sum
|
Upon signing
an Operating Unit Rider to open a Drive-Thru or In-Line Operating Unit
|
Our Affiliate
|
|
Opening Inventory (Note 12)
|
$6,000-$14,000
|
As Incurred
|
As Incurred
|
Supplier
|
|
Signage (Note 13)
|
$7,000 - $30,000
|
As Incurred
|
As Incurred
|
Supplier
|
|
POS System, Credit Card
Processing and Back Office Computer Equipment (Note 14)
|
$8,000-$21,000
|
Lump Sum
|
Prior to Making Your Fist Sale
|
Third Parties
|
|
Miscellaneous Opening Costs
(Note 15)
|
$3,000 - $20,000
|
As Incurred
|
As Incurred
|
Third Parties
|
|
Additional Funds - 3 Months (Note 16)
|
$0 - $40,000
|
As Incurred
|
As Incurred
|
Third Parties
|
|
TOTAL:
(Notes 17 and 18)
|
$135,500 -$727,580
|
|
|
|
(1)
There
are three types of MAUI WOWI unit franchises that you may purchase: a Single
Unit Franchise, a Standard Franchise, and an Empire Builder Franchise. (See
ITEM 1.) Regardless of the type of franchise you choose to buy, your initial
investment will depend mainly on the type of Operating Unit you choose to open
as your first Operating Unit. Therefore, the anticipated initial investment
estimates provided in the chart are broken down based on the type of Operating
Unit you select as your first Operating Unit. If you acquire a Single Unit
Franchise, you will be required to sign the Fixed Kiosk or Retail Store
Operating Unit Rider. If you acquire a Standard Franchise or an Empire Builder
Franchise, upon signing your Franchise Agreement, you will be required to sign
an Operating Unit Rider regarding the type of Operating Unit you will operate
for your first Operating Unit. If you are purchasing a Standard Franchise or
Empire Builder Franchise, you will be required to execute an additional
Operating Unit Rider for each additional Operating Unit you choose to open
prior to you opening that Operating Unit, and you will incur additional costs
for opening and operating additional Operating Units.
(2)
The
Initial Franchise Fee is $27,500 for a Single Unit Franchise, $36,500 for a
Standard Franchise and $59,500 for an Empire Builder Franchise (see ITEM 5).
Initial Franchise Fees are paid only once based on the type of franchise
acquired by you. A Single Unit Franchise may not operate a Ka''anapali Cart or
an Event Concession Trailer Operating Unit.
(3)
The
Hawaiian Vendor Tour Fee is $3,500 should you (or, if you are not an
individual, then a managing member, partner or officer of you designated by you
to participate personally in the MAUI WOWI Business) choose to attend the
optional Hawaiian vendor tour program. You may, at your option, have additional
individuals attend the Hawaiian vendor tour program by paying an additional
Hawaiian Vendor Tour Fee for each individual. The Hawaiian Vendor Tour Fee may
be partially refunded if you cancel your attendance in the Hawaiian vendor tour
program (or the attendance of any other individual) within a certain time
frame, but you will be required to pay the Hawaiian Vendor Tour Fee in full
again if you reschedule the attendance of you or any other individual for the
Hawaiian vendor tour program. (See ITEM 5.)
(4)
The
Hawaiian Vendor Tour Fee will also cover your living and transportation
expenses during the Hawaiian vendor tour program, but you are responsible to
pay for all of your air transportation expenses associated with the Hawaiian
vendor tour program. The cost of the air transportation expenses will vary
depending on where you will be traveling from, the time you will be traveling,
and other factors. We also provide a Mainland Training Program for up to two
individuals (or up to three individuals if you purchase an Empire Builder
Franchise) at a location we designate in the Denver, Colorado metro area, or at
another site designated by us, without an additional fee. (See ITEM 11.)
You must pay your own transportation and living expenses (including the
expenses for a hotel room(s) for six to nine nights) during the Mainland
Training Program. If you cancel your attendance at the Mainland Training
Program within two weeks of the first day of Mainland Training Program, you
will be charged a $500 cancellation fee unless we waive this fee in writing. If
you purchase an Empire Builder Franchise, we will later provide the Mainland
Training Program for an additional Manager for each subsequent Operating Unit
you elect to open after the first Operating Unit.
(5)
Depending
on what type of Operating Unit you choose to operate, you may incur lease or
concession license charges. If you choose a Retail Store or a Fixed Kiosk
Operating Unit, or if you choose to operate Ka''anapali Cart or an Event
Concession Trailer at a Permanent Site rather than an Event, you will be
required to purchase or lease real property where your Operating Unit will be
located. You will need approximately 200 to 1,200 square feet of floor space.
The estimates in the tables include the first three month''s lease payments, and
a security deposit equal to one month''s rent. We used a lease rent rate of
between $4.00 and $25.00 per square foot. However, the lease rent rate and
required deposit varies considerably from location to location. If you operate
an H-E-B Retail Store (as defined in ITEM 12), you will pay rent in an amount
set by H-E-B, in its sole discretion, per month, plus additional rent in the
form of a concession royalty equal to 8 percent of your gross revenues in
excess of an amount set by H-E-B, in its sole discretion, per month. See ITEM
12 for more information regarding the H-E-B Retail Stores.
If you choose to operate from a
Ka''anapali.Cart or an Event Concession Trailer at an Event, you may be charged
a concession license charge by the organizer of the Event. These costs vary
depending on the Event and its organizer.
You should investigate these
charges before you agree to operate at a particular Permanent Site or. Event. (See
also Note 8 below.)
(6)
You
must pay for the Ka''anapali Cart, Event Concession Trailer or Fixed Kiosk
immediately upon executing the Operating Unit Rider for the relevant Operating
Unit. Shipping costs for the Ka''anapali Cart and Event Concession Trailer,
which you must purchase from our Affiliate, are included in this estimate and
vary depending on type of unit and delivery destination, but are estimated to
range from $0 to approximately $2,500. If you will operate from a Fixed Kiosk,
the Fixed Kiosk must be purchased from our designated supplier at an estimated
cost of $78,188 to $129,938. The shipping costs for the Fixed Kiosk are
included with the construction costs ("see Note 7, below).
Additionally, these estimates include the Marketing Fee (as defined in ITEM
11), which will be added to all of these costs. If you will be operating an
Event Concession Trailer, you will need to own a suitable vehicle to tow the
Event Concession Trailer. We have not included the cost of a vehicle or trailer
(other than the Event Concession Trailer itself) in these estimated costs.
(7)
The
cost incurred to construct a Fixed Kiosk or Retail Store will depend on a large
number of factors that will vary by the location for the Fixed Kiosk, In-Line,
Stand-Alone, or Drive-Thru Operating Unit, including the Permanent Site you
choose, the region of the country where your MAUI WOWI Business is located, and
the costs incurred to run necessary electrical and water lines. The highest end
of this estimate, $350,000, represents the high estimate for the costs of
construction of a Drive-Thru Operating Unit.
(8)
This
fee is payable only if you engage the services of an independent commercial
broker to assist you in locating a Permanent Site. In some cases, the broker''s
fee may be paid partially or fully by the landlord, however, this fee is
ultimately your responsibility. The broker will generally assist you in
identifying a Permanent Site and negotiating the business terms, but you or
your attorney must still negotiate the legal terms of any lease you sign. You
must clearly understand all terms and conditions of the lease agreement. This
fee is payable based on the terms you negotiate with your broker.
(9)
You
must purchase espresso machines, blenders, signage, decor and other equipment
as listed in the Library of Operating Manuals and as may be otherwise
designated by us. If you are operating a Ka''anapali Cart or an Event Concession
Trailer Operating Unit, you must buy the Hawaiian coffee equipment from our
Affiliate but you are not obligated to buy the Espresso program. If you are
operating a Retail Store or a Fixed Kiosk, you will be required to purchase
both the Hawaiian coffee equipment and the Espresso equipment, but this
equipment will be purchased from a supplier or a third party rather than us or
our Affiliate. The Marketing Fee will also be added to all purchases of MAUI
WOWI Supplies and Equipment and MAUI WOWI Products. (See ITEM 11.)
(10)
In
addition to the required equipment purchases discussed above, there are other
items of equipment that, although not mandatory, are generally recommended that
you acquire. This includes a custom transport trailer for the Ka''anapali Cart,
if applicable, which ranges in price from $3,000 to $9,000, a cooler that costs
$3,672 and a three-basin sink that costs $6,336. All of these items are
available from our Affiliate. You will be charged a 12 percent Marketing Fee on
all equipment purchases. Although we do not require it, for some locations the
local zoning, health, or similar regulations may require that you invest in (1)
a three-basin sink with hot water and splash guard; (2) a free-standing metal
insulated cooler, (3) Ka''anapali Cart walls; or (4) plumbing and electrical
installation for the Ka''anapali Cart. We have not included estimates for
Ka''anapali Cart walls or plumbing and electricity for the Ka''anapali Cart in
the chart. We have also not included costs for optional equipment for a Retail
Store, due to the fact that equipment needs for Retail Store are widely
variable and are therefore determined on a case by case basis.
(11)
We
and our Affiliate have established a network of professional organizations to
assist all franchisees opening Fixed Kiosk and Retail Store Operating Units.
You are required to work with vendors designated by us and our Affiliate for
the location, development and construction of your Fixed Kiosk or Retail Store,
including architects, real estate brokers, millwork, signage and equipment
suppliers, construction service providers, and contractors. If you use the
designated vendors, you will be charged a turnkey assistance fee ("Turnkey
Assistance Fee") of $17,500. If you are unable to use any of the
designated vendors, you must obtain our prior written approval to use an
outside vendor or vendors. The materials, use of materials, accuracy in design,
warranty review, and other pertinent items related to such outside vendors must
also be approved in writing by us. We may withhold our approval in our
discretion for any reason. An additional $3,000 will be charged for using an
outside vendor, and an additional $1,000 will be charged for using an outside
non-approved signage vendor. The TumKey Assistance Fee includes payment up to
$5,000 of your architect fees if you use a preferred architect designated by us
in writing or $4,000 of your architect fees if you use an architect other than
a preferred architect we designate. You are responsible for any amount owed to
the architect you use in excess of these amounts. If you purchase an Empire
Builder franchise, the TumKey Assistance Fee that you will be charged upon
signing the Operating Unit Rider for your second Operating Unit at a Permanent
Site will be reduced by 50 percent, and the TurnKey Assistance Fee will be
waived for the third and all subsequent Operating Units that you later open at
a Permanent Site pursuant to the Franchise Agreement.
The TurnKey Assistance Fee
shall not be refundable in whole or in part under any circumstances. However,
if you for any reason do not proceed with the opening of the Fixed Kiosk or
Retail Store for which the TurnKey Assistance Fee was paid and later elect to
open and operate a Ka''anapali Cart or Event Concession Trailer, the amount of
the TurnKey Assistance Fee paid, less the amount of any out-of-pocket expenses
incurred by us in rendering the turnkey assistance services described above and
an amount determined by us in our sole discretion as a fee for the performance
of such services through the date that you notify us in writing of your
decision not to proceed with the opening of the Fixed Kiosk or Retail Store,
will be applied by us toward the purchase price of the Ka''anapali Cart or Event
Concession Trailer, provided that the Operating Unit Rider to open the
Ka''anapali Cart or Event Concession Trailer is executed within 30 days after
you have notified us in writing of your decision not to proceed with the
opening of the Fixed Kiosk or Retail Store.
The TurnKey Assistance Fee for
H-E-B Retail Stores (described in ITEM 12, below) is $9,000 (the "H-E-B
TurnKey Assistance
Fee"). In
accordance with your Franchise Agreement, you will pay the standard TurnKey
Assistance Fee of $17,500. If you are awarded the H-E-B Retail Store, the
excess of the standard TurnKey Assistance Fee and the H-E-B TurnKey Assistance
Fee will be held by our Affiliate and either applied to the TurnKey Assistance
Fee for a later Retail Store or Fixed Kiosk Operating Unit you may acquire,
applied to a Ka''anapali Cart or Event Concession Trailer you may acquire, or
applied toward your equipment purchases for your H-E-B Retail Store. If the
H-E-B Retail Store is your final Operating Unit permitted under the Franchise
Agreement, we may, in our sole discretion, permit you to apply any amounts left
over towards other purchases. We pay the first $5,000 of your architect fees if
you use a preferred architect, designated by us in writing.
(12)
The
minimum required opening inventory varies by Operating Unit. For each Operating
Unit type, you are required to purchase a designated minimum number of cases of
MAUI WOWI Blends for making smoothies. You must buy this amount of opening
inventory from a supplier designated by us when you sign your Operating Unit
Rider to open an Operating Unit. We may, in our sole discretion, permit you to
buy lesser initial amounts of opening inventory depending, in part, on your
proximity to a distribution center of our suppliers.
(13)
You
must purchase and install at your expense signage based on our System
standards, as described in the Library of Operating Manuals or as we may
otherwise designate.
(14)
This
figure includes the cost range for a point-of-sale system ("POS System"), credit card
processing, a high speed internet connection and back office computer systems.
These systems are currently required only for Retail Stores, Fixed Kiosks, and
Ka''anapali Cart or an Event Concession Trailer Operating Units operating from
Permanent Sites. They are currently optional for Ka''anapali Cart or an Event
Concession Trailer Operating Units operating from Events. You are required to
use the POS System designated by us. (See ITEM 11.) We reserve the right
to require a POS System, credit card processing, and back office computer
system for the K''anapali Carts and Event Concession Trailers operating from
Events. The range in the cost of these systems is dependent upon a number of
factors, including the number of terminals, type of hardware, type and number
of peripheral devices, additional software requirements and back office
computer configuration.
(!5) The Miscellaneous Opening
Costs include utility costs, permitting/plan check fees, business entity
organization expenses, insurance and deposits for the first three months of
operation of your MAUI WOWI Business, as well as the miscellaneous small wares.
If you purchase an Empire Builder Franchise, we will engage a business and
franchise law attorney to provide you with up to one hour of phone consultation
to discuss business entity organization issues, file all necessary documents
needed for incorporation and pay state assessed filing fees of up to $1,000
(you will be responsible for additional amounts if your state has filing fees
in excess of $1,000), and provide suggestions on establishing corporate bylaws
and minutes.
(16)
This
is for budgeting purposes only to account for unanticipated expenses. This
estimates your pre-operational expenses, which we have not listed above, as
well as additional funds necessary for the first three months of your business
operations but excludes any revenue you may generate from operating your MAUI
WOWI Business. These figures are estimates and we cannot guarantee that you
will not have additional expenses starting the MAUI WOWI Business. Your costs
will depend on factors such as: how closely you follow our methods and
procedures; your management skill, experience and business acumen; local
economic conditions; local zoning or regulation compliance; the local market
for our products and services; the prevailing wage rate; competition; and the
sales level reached during this initial period. This item includes a variety of
expenses and working capital items during your start-up phase such as: legal
and accounting fees; advertising, promotional expenses and materials; employee
salaries and bonus programs; and other miscellaneous costs. However, this item
excludes your salary and also excludes any sales, use or similar taxes that may
be assessed by your state or local authorities. Please check with your local
and state governmental agencies for any taxes that may be assessed.
(17)
We
relied on our principals'' and our predecessors'' principals'' combined 25 years
of experience in the fresh fruit smoothie business as well as reporting
provided by some of the over 300 franchise operators of ours to compile these
estimates. This is an estimate of your initial investment and is based on our
estimate of nationwide average costs and market conditions prevailing as of the
date of this Disclosure Document. You must bear any deviation or escalation in
costs from the estimates that we have given. You should review these figures
carefully with a business advisor before making any decision to purchase a
franchise. Presently, we do not offer financing for any part of your initial
investment (see ITEM 10). The availability and terms of financing from
independent third parties depends on factors such as the availability of
financing generally, your creditworthiness, other security and collateral you
may have and policies of lenders. Your costs may be even greater than the high
range noted in the chart if you purchase an Empire Builder Franchise or
Standard Franchise and open multiple Operating Units.
(18) All of the payments to us
and our Affiliate are nonrefundable under any circumstances once paid, except
that the Initial Franchise Fee and Hawaiian Vendor Tour Fee are partially
refundable only in those circumstances set forth in ITEM 5 above. Payments to
third parties may or may not be refundable depending on your agreement with
such third parties; however, usually such payments are nonrefundable.